Frequently asked questions regarding our taxi services

• Question #1:  Does everything you state here on the site really apply?
  Answer:  Yes, that's right, our offer is absolutely up-to-date.
   
   


• Question #2:  How much exactly will the transport cost? How do I find out before I place a binding order?
  Answer:  All prices and possible surcharges are listed in the price list, so we recommend to get acquainted with it. If you are satisfied with our prices, please create a non-binding order using the order form. Within 90 minutes at the latest, you will receive a quotation from us stating the exact final price, and only upon your confirmation of this quotation will the order become mutually confirmed and binding.
   
   


• Question #3:  Can the price change after mutual confirmation without my knowledge, for example during the ride itself?
  Answer:  Unless there are circumstances on your side that would warrant an extra charge(such as waiting or a stop at your request), the price is fixed and the driver has no option to change it. This also applies in the case of traffic complications, where the price also does not change. The exact final price is also indicated in our confirmation SMS, so we recommend not to delete it and thus have it available during the ride itself.
   
   


• Question #4:  How can I be sure that the taxi I ordered will actually arrive?
  Answer:  No later than 90 minutes after your taxi order (during the working hours of our dispatch center every day including Saturdays, Sundays and holidays from 9:00 to 22:00) you will receive a confirmation of your order by SMS. As soon as you receive this SMS, the order is already recorded in our internal information system, so it is impossible for it to be lost.
   
   


• Question #5:  I ordered a taxi for the morning and I'm afraid that maybe the driver will fall asleep and the car won't arrive. Then what?
  Answer:  That can't happen. You will receive a text message directly from the driver no later than 30 minutes before your arrival, informing you that he is on his way. If for any reason the driver does not send you a text message, an alarm will go off at our dispatch center and we will immediately send you another vehicle.
   
   


• Question #6:  What is the recommended pick-up time if I need to be at my destination at 6:00 am?
  Answer:  Determining the time is not as easy as it might seem at first glance. Often customers think that we have the information to make this determination, but this is not the case. Nor can it be, because it is impossible to predict whether, for example, in a week's time there will be a serious traffic accident at a particular location that will cause a delay in arrival of, say, an hour. If you are unsure of the time of arrival, please use any journey planner, we recommend www.mapy.cz, to find out the approximate time of arrival and add a sufficient reserve in case of unexpected traffic complications. We recommend a reserve especially in case of driving in the morning and afternoon rush hours.
   
   


• Question #7:  How much will the transport cost?
  Answer:  This information can best be found in our price list. It consists of the basic price for the transport itself, which we list in the price list, then a surcharge of 40 CZK for the entrance to the airport, and then any surcharges for extra services, if you need them. Click here for a list of those surcharges.
   
   


• Question #8:  Can I book a transfer from the train station to the airport without having to pay a waiting time if the train or bus is delayed?
  Answer:  Yes, it's possible. In this case, please indicate only the name of the train station (for example, Prague, Main train station) as the address of the arrival. Please indicate the time of arrival as the time of arrival of the car, approximately 5-10 minutes after the arrival of your connection according to the timetable. And now the main thing, in the note, please indicate the exact time of arrival of the connection according to the ticket (e.g. 22:42) and the connection number (e.g. R897 or SC512 for CD connections, e.g. RJ1042 for RegioJet connections, e.g. LE1254 for LeoExpress connections. These numbers are only examples, your specific connection number can be found on your ticket). The driver will then use the information you provide to find out if the connection is delayed and will expect you in time. There is no waiting time in case of a delayed connection. The driver will also tell you the exact pick-up point so that you can easily find him/her and you will have direct telephone contact at the time of the journey.
   
   


• Question #9:  What should I do if I am ordering transport for someone else?
  Answer:  In this case, please be sure to include YOUR own details as the main name and phone number, and put the passenger's name and phone number, if any, in the notes. This is so that we can contact you to confirm the booking.
   
   


• Question #10:  I need a tax receipt for the journey, how can I get one?
  Answer:  The driver will issue you with an invoice on request. If this does not happen for any reason, you do not have to pay anything and the ride is free. Unfortunately, to issue a receipt later is not possible.
   
   


• Question #11:  How can I pay?
  Answer:  Cash in Czech crowns or euros, by card in the car, by card in advance online, or by invoice in advance.
   
   


• Question #12:  What are the most common problems that arise when ordering your services?
  Answer:  These are the following situations:
  
  1. A typo in the phone number. Please check the number you have entered carefully, otherwise we will not be able to contact you.
  
  2. No response to your order even though 90 minutes have passed since you placed it. This situation may have several causes. For example, the aforementioned typo in the phone number, or you used a foreign phone number and it failed to deliver the SMS, or your phone is switched off or out of signal (for example, abroad). In exceptional cases, it can also happen that it takes us a little longer than the 90 minutes to process your order (this can happen, for example, if we no longer have a vehicle available for the date you requested). In any case, please do not hesitate to contact us at any time with any uncertainties using our contact form, which can be found here.
  
  3. Overlooked information contained in the SMS sent by us. Therefore, please read our SMS as carefully as possible. We also recommend that you do not delete our SMS, at least until the end of the transport.
  
   
   


• Question #13:  Why do you require a deposit?
  Answer:  This is because without this measure there were frequent late cancellations or no shows.
   
   


• Question #14:  How can I pay the deposit quickly?
  Answer:  By credit/debit card it is a matter of seconds.
   
   


• Question #15:  How do I recognize your taxi vehicle at the airport? Where is your taxi stand?
  Answer:  We do not have a fixed point at the airport, the pick-up at the airport is done by texting with the driver waiting for you as soon as you land and switch on your mobile phone. The message form the driver will state what kind of car the driver has and exactly where he will pick you up. In other words, you absolutely don't have to worry about missing the driver.
   
   


• Question #16:  I need to make a little stop on the way to the airport. Is that possible?
  Answer:  Yes, it is possible, however, this service is not included in the price. The surcharge depends on the length of the detour and/or the extra time spent.
   
   


• Question #17:  Why do you charge extra for using a foreign number when roaming has long been abolished in the EU?
  Answer:  Roaming is different from calling or texting to foreign numbers. European roaming regulation, where no charges apply when you use a phone number abroad, does NOT apply to calling or sending SMS to foreign numbers. This surcharge is therefore justified on our part.
   
   


• Question #18:  What is a flight number, what does it look like and what is it for?
  Answer:  It is a five to seven digit code that is used to identify the flight and, among other things, can be used to determine the actual time of arrival, which is usually more or less different from the scheduled time. The name 'flight number' itself is inaccurate and misleading, since it is not a number but a combination of numbers and letters. The first part (two or three characters) indicates the airline (e.g. OK, LH, QS, U2, W6, VOE, etc.). The second part (three to four digits) indicates a flight within the airline (e.g. 1396). The full number of the flight correctly given is therefore e.g. LH1396 and shows that it is a Lufthansa flight.
   
   


• Question #19:  What compensation do you provide if the service is not ideal?
  Answer:  We pay the utmost attention and care to the execution of each order. However, sometimes, due to a combination of unforeseen circumstances, a problem may occur. In such a case, we will compensate you according to the list below and will make every effort to arrange alternative transport:
  
  - cancellation of a mutually confirmed order by us: you will receive compensation equal to the price of the order
  - the vehicle does not arrive at all or breaks down en route: you will receive compensation equal to twice the contract price
  - delay in the car's arrival to the pickup point at the orders to the airport: you will receive a discount of CZK 100 for every 5 minutes of delay
  - failure to issue a receipt: if the driver refuses to give you an accounting receipt, you do not have to pay and you get a free ride
  
   
   


• Question #20:  Is it possible that you will unilaterally cancel my confirmed order?
  Answer:  This is not possible without compensation. Should we have to do so in a completely exceptional situation, you will receive compensation in the amount of the contract price.
   
   


• Question #21:  I've placed an order, but I haven't heard from anyone yet. How is that possible?
  Answer:  The most common cause of this situation is a typo in the phone number. Please pay as much attention as possible to filling in the phone number in the order, thank you.
   
   


• Question #22:  If I order a taxi from Prague to Brno, for example, do I also pay for the return journey of the empty car from Brno to Prague?
  Answer:  No, you don't. You only pay for the ride to Brno, i.e. 3330 CZK. You don't pay for the return journey in an empty car.
   
   


• Question #23:  Will the car arrive on time or is it possible that it will be delayed?
  Answer:  The car will arrive exactly at the ordered time. If this does not happen, you will receive a discount of CZK 100 for every 5 minutes.
   
   


• Question #24:  How to send a payment by bank transfer correctly?
  Answer:  
  1.
  We accept payments from Czech bank accounts only. If you send a payment from a foreign bank account, there is a risk that the bank will charge a high fee, which we would have to add to the total price of the order.
  
  2.
  The payment must be entered so that it arrives in our account before the date of the ride. The easiest way to do this is to use the so-called Instant Payment (please do not confuse this with the so-called Express Payment, see below), which we will receive within seconds of entering it (which is free), at any time, even at night, on weekends or holidays. A list of banks that support Instant Payment can be found in Question 11. Sometimes Instant Payment is confused with Express Payment, which is a much older and slower payment method, usually charging a few hundred crowns, and for these reasons we do not recommend it.